e2bed Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how e2bed collects, uses, and protects your data.
01 Introduction and Purpose
e2bed ("we", "us", or "the platform") provides a safe and trusted online casino and betting service for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our core responsibilities.
This privacy policy explains how e2bed collects your personal information, how that information is used, who it may be shared with, and what measures we take to protect your data. By using our website or services, you agree to the terms of this policy.
This privacy policy is consistent with applicable laws and regulations in Bangladesh and forms an integral part of our Terms and Conditions. If you have any questions or concerns, please contact us directly.
02 What Information We Collect
Information You Provide Directly
When you register with e2bed or use our services, the information you provide yourself includes:
- Full name and date of birth
- Email address
- National ID or passport number (for verification)
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Address and contact details
Automatically Collected Information
Technical information collected automatically while you use our platform:
- IP address and device details
- Browser type and operating system
- Session logs and login times
- Gaming activity and betting history
- Information collected from cookies and similar tracking technologies
Financial Transaction Information
Financial information required for deposits and withdrawals to your account is stored. This includes:
- Transaction amounts and dates
- Payment method details
- Deposit and withdrawal history
- Details of bonus and promotional offer usage
Verification Information (KYC)
For security and regulatory compliance purposes, we may collect the following information for identity verification (KYC):
- Copy of government-issued ID
- Proof of address documents
- Bank statement or payment verification documents
- Selfie or photographic proof (if required)
03 How We Use Your Information
e2bed uses your personal information only for legitimate and necessary purposes. The main reasons we use your information are as follows:
Account Management
Your information is used to create, verify, and maintain your account; to process transactions; and to provide customer support.
Security and Protection
Your information is used to prevent fraud, combat money laundering, and detect unauthorized access. This ensures the security of your account.
Service Improvement
Usage data is analyzed to improve the experience on our platform, develop new features, and customize services according to your preferences.
Communication
Your information is used to contact you about important policy changes, account-related updates, and transaction confirmations.
Regulatory Compliance
Your information is stored and processed to comply with applicable laws, regulations, and regulatory requirements.
Responsible Gaming
Your information is used to monitor your gaming behavior to help set responsible play limits and to identify signs of problematic gambling. Learn more on our Responsible Gaming page.
04 Sharing Information with Third Parties
e2bed does not sell, rent, or commercially transfer your personal information to third parties. However, limited information sharing may be necessary in certain circumstances:
Service Provider Partners
When working with trusted third parties for payment processing (such as bKash, Nagad, Rocket), identity verification, technology infrastructure, and customer support, only the minimum necessary information is shared. All such partners operate under strict confidentiality agreements.
Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such cases, we will endeavor to notify you to the extent possible.
Fraud and Security Investigations
Information may be shared with relevant authorities or law enforcement agencies for the investigation of fraud, money laundering, or other criminal activity.
Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases, conditions will be imposed to ensure the same or higher standard of privacy protection.
05 Cookies and Tracking Technologies
e2bed uses cookies and similar technologies to improve the functionality of our website and to personalize your browsing experience.
Essential Cookies
These are essential for the core functionality of the website. They are used to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies
These help remember your preferences and settings, such as language selection and personal customization. They improve your experience.
Analytical Cookies
These are used to analyze site traffic and usage patterns. This information helps us improve the quality of our services and is used in aggregate form.
Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.
06 Data Storage and Security Measures
Data Protection Methods
e2bed follows industry-standard security practices to protect your information:
- All data transmissions are secured using SSL encryption technology
- Sensitive information is stored in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Strict access control policies are followed
- Two-Factor Authentication technology is available
Data Retention Period
Your information is stored according to the following policy:
- All information is retained for as long as your account is active
- After an account is closed, certain information is retained for a defined period as required by legal and regulatory obligations
- Financial transaction records may be retained for an extended period to meet statutory requirements
- Once the required period has passed, information is securely deleted or anonymized
07 Your Rights Regarding Your Information
As an e2bed user, you have the following rights regarding your personal information. Contact us to exercise these rights:
Access
You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your information.
Right to Rectification
You have the right to have any inaccuracies in your information corrected. Information can be updated through account settings or via support.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
Objection to Processing
In certain cases, you have the right to object to the processing of your information, particularly in relation to marketing communications.
Data Portability
You have the right to request the information we hold about you in a standardized format.
Restriction of Processing
In certain circumstances, you have the right to request that the processing of your information be temporarily restricted.
08 Protection of Minors
e2bed provides services only to those aged 21 and over. We do not knowingly collect information from minors or allow them to use our services.
An age verification process must be completed at the time of registration. If we become aware that a minor is using our platform, that account will be immediately closed and all associated information will be deleted.
If you believe a minor is using our site, please contact us. We maintain a strict position on this matter. For more information, see our Responsible Gaming page.
09 International Data Transfers
As e2bed is an international service, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Adequate data protection measures are in place in the country or region to which information is transferred.
- Applicable legal frameworks and contractual safeguards are followed for international data transfers.
- All data is transferred in encrypted form and in compliance with the highest security standards.
- Third-party service providers are also contractually bound to ensure the same standard of data protection.
10 Changes to the Privacy Policy
e2bed may update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be updated.
- Registered users will be notified by email in the event of significant changes.
- Continued use of the platform after changes means you have agreed to the new policy.
- If you object to any changes, you have the right to close your account.
This privacy policy should be read together with our overall Terms and Conditions.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team is always ready to answer all your questions.
Email: [email protected]
Live Chat: Contact us anytime via live chat 24/7
Response Time: Replies are typically sent within the same business day (Bangladesh Standard Time, UTC+6)
When sending a privacy-related request, please contact us from your registered email address so we can verify your identity. Your privacy is very important to us and we are committed to protecting your rights.